Your cart
There are no more items in your cart
Terms of Sales
- Article 1 - Scope
- Article 2 - Products and Rights in Products
- Article 3 - Order
- Article 4 - Price - Payment
- Article 5 - Delivery
- Article 6 - Right of withdrawal and Returns
- Article 7 - Other
- Article 8 - Guarantees
- Article 9 - Confidentiality
Article 1 - Scope
1 - 1 promofr.com is a registered trademark and belongs to the company PROMOFR.
Individual company Registered in the Trade Register of Agen under number 850 582 784.
The registered office is located at 40 Place Armand Fallières- 47160 Damazan - France.
The present general conditions of sale apply by right to any sale of Product as defined in article 2,
marketed by the company PROMOFR, which reserves the right to adapt or modify at any time these terms and conditions of sale.
In case of modification, it will be applied to each order the general conditions of sale in force on the day of the order.
1 - 2 Any order (s), as defined in Article 3, expressly implies unreserved adherence
these general conditions of sale which prevail over all other conditions.
1 - 3 The sale can take place in Metropolitan France, Corsica or Monaco as well as in the countries of the European Union.
1 - 4 For any information and / or complaint, the Buyer must send an e-mail to support@promofr.com
Article 2 - Products and Rights in Products
2 - 1 The PromoFR / PROMOFR product offers and prices are valid as long as they are visible on the site
Internet of the company PROMOFR or one of its partners, within the limits of available stocks.
The images, logos and texts used on this site are protected. Any unauthorized use of these is prohibited.
All our photos are not contractual.
2 - 2 The products we offer are certified "CE" and therefore authorized for marketing in the European Union.
Pour any purchasefor export to DOM-TOM, you must check the specificity of the legislation in force
of the country concerned, whether for taxes, declarations, prohibitions, etc.
notrresponsibility can not be engaged in case of non-compliance with the legislation of the country where the product is
it is your responsibility to check with the local authorities the possibilities of importing or using the products.
Article 3 - Order
3 - 1 The buyer can place an order via the Internet.
The buyer must complete the order form presented on the website promofr.com or its partner and proceed
payment transactions via the system proposed on the website of PROMOFR or its partner.
By clicking on the button "Confirm", during the payment, you confirm your order and declare to accept the completeness
these terms and conditions of sale fully and without reservation, and accept your order.
This confirmation and all the computer data recorded by PROMOFR are considered as proof of our transactions.
3 - 2 All orders received by PROMOFR are deemed firm and final subject to the provisions relating to the withdrawal period.
Elle will be acknowledged by e-mail.
3 - 3 The date of validation of the order corresponds to:
Order date for a CB settlement accepted
The payment notification date for PayPal
The date of receipt of the check in case of payment by check and receipt of the transfer in case of bank transfer.
3 - 4 Our product offers are offered within the limits of our available stocks.br />For products not stored in our warehouses, offered with an indication "available under X days",
our offers are valid subject to availability at our suppliers.
In this context, indications on the availability of products are provided at the time of placing your order.
As this information comes directly from our suppliers, errors or modifications may exceptionally occur.
On some products, the customer has the possibility to choose the color by leaving a comment in the order,
subject to availability of the desired color. In case of absence of the requested color, another color will be shipped.
If despite our vigilance of the products were unavailable after placing your order we would inform you
by e-mail or by post as soon as possible.
You can then request the cancellation or the exchange of your order by email at support@promofr.com
Article 4 - Price - Payment
4 - 1 The prices of the products sold are those listed on the website of PROMOFR or its partner on the day of the order.
The prices of the products are expressed in euros, all taxes included, packaging and delivery costs excluded.br />In the context of an order outside the EEC or DOM TOM and if the address of the Buyer is located there the sale prices
as well as the invoicing are directly carried out without taxes.
4 - 2 The following means of payment are available to pay for purchases made on our site:
Bank Card (VISA, MasterCard, Carte Bleue, Maestro, American Express)
The entire order process is in HTTPS (secure protocol). We work with the company PayPlug, specialized in the security of online payments.
Tall sensitive data is transmitted via an SSL encrypted page. Your payment will be debited immediately after the validation of the order.
PayPal
If you have a PayPal account, it is indeed possible to use it for your orders.
Your payment will be debited immediately after the validation of the order.
4 - 3 The amount of packaging and delivery costs is specified in Article 5 of these general conditions of sale.
4 - 4 The invoice for the purchase is visible and can be printed in your Cli Account"My Orders" section and can also be sent to you on request.
4 - 5 Payments can be made by credit card, check, PayPal and bank transfer.
For payment by check, it must be issued by a bank domiciled in France or Monaco.
4 - 6 The products remain the property of PROMOFR until full payment of the price by PROMOFR.
toonce from delivery (deposit of the package at the post office), the risks of the goods delivered are transferred to the customer.
4 - 7 Assets (vouchers or gift vouchers) are valid for 6 months from the date of issue.
Article 5 - Delivery
If an express delivery is offered for the product chosen at the time of the finalization of your order, the delivery time to your home is 48 hours.
For standard delivery the lead times are usually 7 to 15 days, but in rare cases can extend up to 30 days.
5 - 1 The paid products will be delivered to the delivery address indicated in the order, by LA POSTE or any other carrier.
Depending on the size and quantity of the products ordered and paid, the delivery can be made via separate consignments.
VoWe must check the completeness andthe information provided during the order, in particular concerning the delivery address.
We can not be held responsible for any data entry errors and consequences (eg delays or delivery errors).
In this context, the costs incurred for the return of the order will be your responsibility.
5 - 2 At the time of delivery, the buyer will check the appearance of his package.
If it is deformed or damaged, if it is open or seems to have been, if an abnormal noise occurs when the package moves,
if it has been repacked by the carrier (strapping, adhesive tape of the carrier ...), if an anomaly is apparent:
InIn one of these cases, the buyer must check the contents of the package in the presence of the deliveryman before signing.
If you are denied this verification, or if products are missing or damaged, the buyer must not accept the package and must request the return.
The buyer, after refusing the package must also inform the company PROMOFR via its customer area, by mail or telephone within a reasonable time
knewthe receipt of the parcel. In case of damage or missing, the customer must:
Farea part of his complaint to the Customer Service via his customer area or by phone, necessarily no later than 3 days after
delivery for shipments in France Metropolitanand at the latest within 21 days for international shipments, under pain of foreclosure or
of inadmissibility, Indicate on the transport documents clear, significant, precise and complete reservations with the date and signature,
Confirm these reservations to the carrier by registered letter with acknowledgment of receipt and send a copy of this letter to PROMOFR,
Attach to the company photographs of the parcel packed on all sides as well as photographs of the broken elements or abysses.
At leastIf you have a problem with the receipt, it is essential that you keep the items in the state in which they were delivered to you
(accessssoires, notices, including packaging and overwrap).
If the products need to be returned, you will submit a return request to your customer area.
5 - 3 The amount of packaging and delivery costs, invoiced to the buyer is specified when taking orders
PROMOFR reserves the right to change the amount of packaging and delivery costs but undertakes to apply the
rates in effect at the time of your order.
5 - 4 The delivery time may vary from the validation of your order according to the information provided on the site.
A delivery deadline will be communicated to you before the validation of your order, considering the choice of the transdesired carrier and product availability.
The applicable delivery times are those indicated during the validation of your order. They start running from the dispatch of the order.
NOTHowever, any order paid by check, bank transfer, paypal or money order will only be processed upon receipt of the means of payment.
The Davailability and shipping terms must be recalculated from the date of registration of this method of payment.
TheThe above mentioned period is an average delay, depending on the destination and the method of dispatch.
In ca delay in delivery within eight business days of the date of shipment indicated in the "Tracking - Shipping Notices" email,
veuillez get in touch with our Customer Service. We invite you, however, to have previously addressed your post office or withdrawal.
An eThe carrier will be open at the request of PROMOFR to locate your package.
This survey can last up to 15 working days from the date of opening for shipments in Metropolitan France and 6 months for
theshipments in Overseas and abroad (delays Coliposte). If during this period, the product is found, it will be re-routed as soon as possible
to your domicile (except for point of withdrawal deliveries). Beyond, the package will be considered lost. At the close for loss of the investigation,we you
will return a replacement product (return to our fees) or we will proceed to a credit or refund of it upon request.
It is recalled that no refund or return of the product can be made before the closing of the investigation.
cuntin accordance with article L.114-1, the buyer may request the cancellation of the sale by registered letter with acknowledgment of receipt sent to the company
PROMOFR if the delivery date is exceeded by more than 7 days the time indicated on the website at the time of purchase.
5 - 5 PROMOFR reserves the right to refuse to make a delivery or to honor an order from a consumer who has not paid
totally or partially a previous order or with which a dispute of payment would be in the course of administration.
5 - 6 PROMOFR can not be held liable in the event of late delivery or out of stock if the non-performance or the improper performance
contract is attributable either to the consumer or to the fact, unpredictable andspan style = "color: # 333333;">insurmountable, of a third party to the contract, either to a case of force majeure.br />
Article 6 - Right of withdrawal and Returns
6 - 1 Right of withdrawal
Do not hesitate to contact our customer service by email at support@promofr.com - either via your customer area on the
page ccontact us) before exercising your right of withdrawal for any information you deem useful.br />The right of withdrawal can be exercised within 14 days after receipt of your package
This period runs from the receipt of the ordered products.
When the 14 day period expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next working day.
You will receive an acknowledgment of receipt by e-mail acknowledging receipt of your withdrawal. The return costs are the responsibility of the Buyer.
In cexercise of the right of withdrawal, the company PROMOFR will make the refund at the latest in
14 days after the date the product was returned.
The wearable products by the person, such as immersion glasses, bluetooth headset, ... can not be returned or exchanged.
Refunds will be made:
in case of payment by check: by check sent to the Buyer.
in case of payment by credit card: by re-credit on the same credit card
in case of payment by PayPal: by re-credit on the same account Pay Pal
in case of bank transfer: by check if the buyer remains in France or by Pay Pal if the buyer remains abroad.
Business customers (BtoB):
In accordance with the Comm Codeerce, professional customers do not benefit from a withdrawal period.
6 - 2 Terms of return within the exercise of the right of withdrawal
In order to facilitate the processing of your return, we thank you kindly to accompany your return of a double of the invoice.
When returning, we recommend you to over-pack the original packaging of your products, because we do not
may return, refund or exchange that the products returned in their entirety (packaging, cables,
accessories, warranty coupons, batteries, charger, manuals, covers, covers, protections, accessories, etc ...), and with
their original packaging. The whole must be intact and in a state that makes possible the resale of the purchased product.
Otherwise, PROMOFR will be entitled to apply a discount on the returned product. In case the product has arrived without packaging and / or
endomused and / or used beyond the buyer's test right. PROMOFR reserves the right to return the product in the state to the buyer, at the expense of it.
It is up to the customer to manage any disputes related to the return (breakage, loss) from the carrier he has chosen because he is the sender.
6 - 3 Returns as part of the After Sales Service
In order to guarantee you the best treatment of the return, the effectiveness of the diagnosis and the speed of the intervention of the manufacturersicants, a request for
return must be made directly and indicating the reasons by email to support@promofr.com - either via your customer area on the page contact us.
The SAV return number must then be indicated on the parcel on the parcel, accompanied by a copy of the delivery note or the invoice -
which stand as a guarantee - as well as reasons for the return.
The products must be returned to Colissimo France. Returns by other carriers may not be accepted by our receiving service.
It is up to the customer to manage any disputes related to the return (break during transport, loss) with the Post Office.
6 - 4 Restriction on the right of retraction
In accordance with the article. L. 121-21-8 of the Consumer Code, the right of withdrawal can not be exercised for contracts:
1° Supply of goods made to the consumer's specifications or clearly personalized (in particular computers
Mountainaccording to the needs of the Client)
2 ° Supply of goods likely to deteriorate or expire quickly;
3 ° Supply of goods which have been unsealed by the consumer after delivery and which can not be returned for reasons of hygiene
orhealth protection (this information is available on the product sheets concerned).
4 °Providing audio or video recordings or computer softwarewhen they have been unsealed by the consumer after delivery;
5 ° Provision of digital content that is not provided on a physical medium whose performance has begun after the express prior consent of the consumer
andexpress waiver of his right of withdrawal
Article 7 - Other
7- 1 Scope of these conditions
If one or more stipulations of the present general conditions are considered as invalid or declared as such by law,
of a regulation or following a final decision by a competent court, the other stipulations will retain their full force and scope.
7- 2 Force Majeure Case
Are considered fortuitous event or force majeure exonerated of all facts or circumstances irresistible, unpredictable and independent of the will of the parties.
daIn such circumstances, a reconciliation is preferred in order to examine the impact of the event and to agree on the conditions under which the performance of the contract will be continued.
Article 8 - Guarantees
8- 1 The buyer benefits from the legal warranty of hidden defects and conformity that will apply in accordance with the law.
8- 2 The equipment sold by PROMOFR is intended for individuals. As a result, PROMOFR does not
can not be heldresponsible for the direct or indirect consequences of using the equipment in the course of a professional activity.
8- 3 The warranty does not cover the normal wear of a product or the breakage resulting from its use. It does not apply!
notit is more the repair of damage resulting from a cause external to the device (for example of an accident, a shock, the!
lightning,a storm, the presence of water, (and more generally all foreign bodies to the device, a fluctuation of current,!
aoxidation ...), an installation or a connection that does not comply with the manufacturer's specifications or prescriptions,!
of a uharmful to the proper preservation of the appliance, professional use, the use of
SRPdevices, unsuitable accessories or consumables, or disassembled or modified devices.
8- 4 The buyer is informed that PROMOFR is not the producer of the products marketed on www.promofr.com,
within the meaning of Law 98-389 relating to liability for defective products.
Consequently, only the producer, and not PROMOFR, could be liable for the damage caused by a
defect of the product. This responsibility of the producer applies to the repair of damage resulting from an infringement
to the person or to a good other than the defective product itselfeven in accordance with articles 1386-1 and following of the Civil Code.
8- 5 For better handling of warranty items, especially given the greater availability
Spare parts at our suppliers, we thank our buyers kindly send back the
equipment under warranty directly to the after-sales service of the distributor concerned:
Article 9 - Confidentiality
In accordance with the law Informatique et Libertés dated January 6, 1978, you have a right of access, rectification, modification
and delete concerning the data that concern you. You can exercise this right by sending us an email.br />We are committed to ensuring the privacy of personal information provided by our visitors and customers.